bingo7 Privacy Policy

1. Introduction and Scope

bingo7 is committed to protecting the privacy and personal information of all users of our online gaming platform. We recognize that trust is fundamental to the relationship between bingo7 and our players, and we take our data protection responsibilities seriously. This Privacy Policy provides comprehensive information about our data collection, processing, and protection practices to ensure transparency and enable you to make informed decisions about sharing your personal information with us.

This Policy applies to personal information collected through the bingo7 Platform, mobile applications (if applicable), customer support channels, social media interactions, promotional campaigns, and any other touchpoint where bingo7 collects or processes personal information. It supplements our Terms and Conditions, Responsible Gaming Policy, and other operational policies that may reference privacy practices. Where specific services or features involve additional data processing activities, we will provide supplementary privacy notices or obtain additional consent as required by law.

We encourage you to read this entire Privacy Policy carefully. If you have questions or concerns about our privacy practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer using the contact information provided at the end of this Policy.

2. Data Controller Information

For purposes of Philippine data protection law, bingo7 is the data controller responsible for the collection and processing of your personal information. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws and regulations.

bingo7 operates under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the regulatory authority governing gaming operations in the Republic of the Philippines. Our data processing activities are conducted in accordance with PAGCOR licensing requirements, which include specific obligations related to player verification, anti-money laundering compliance, responsible gaming, and data security.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy, ensuring compliance with the Data Privacy Act of 2012, responding to privacy inquiries, and serving as the point of contact for data subjects and regulatory authorities on privacy matters. Contact information for our DPO is provided in the Contact Information section of this Policy.

3. Information We Collect

3.1 Account Registration Information

When you create a bingo7 account, we collect personal information necessary to establish your account, verify your identity, and comply with regulatory requirements. This includes your full legal name as it appears on government-issued identification, date of birth, gender, nationality, residential address including barangay, city/municipality, province, and postal code, mobile phone number, email address, and username and password for account access. We also collect government-issued identification numbers as required for identity verification and compliance with Philippine gaming regulations and anti-money laundering laws.

3.2 Identity Verification Documents

To comply with PAGCOR know-your-customer (KYC) requirements and Philippine anti-money laundering regulations, we collect copies of identity verification documents including government-issued photo identification such as Philippine driver's license, passport, Philippine Identification System (PhilSys) ID, or other acceptable identification documents issued by Philippine government authorities. We may also request proof of address documents such as utility bills, bank statements, or official correspondence showing your name and residential address, and in certain circumstances, additional documentation to verify the source of funds used for gaming activities or to conduct enhanced due diligence as required by law or internal risk management policies.

3.3 Financial and Transaction Information

To process deposits, withdrawals, and gaming transactions, we collect financial information including payment method details such as GCash mobile number, PayMaya account information, bank account numbers for bank transfers, or other payment credentials necessary to process transactions with your chosen payment provider. We collect transaction history including deposit amounts, withdrawal requests, payment dates and times, transaction reference numbers, and payment statuses. We also maintain records of your gaming activity including bets placed, games played, winnings and losses, bonus redemptions, and account balance information. Additionally, we collect source of funds documentation when required by anti-money laundering regulations or when transactions exceed specified thresholds established by Philippine financial intelligence authorities.

3.4 Technical and Usage Information

When you access the bingo7 Platform, we automatically collect technical information about your device and how you interact with our services. This includes Internet Protocol (IP) address, device identifiers such as device type, operating system, browser type and version, mobile device identifiers, and hardware specifications. We collect usage data including pages viewed, features accessed, games played, time spent on the Platform, click patterns, navigation paths, and interaction with promotional content. We also collect geolocation information to verify that you are physically located within the Republic of the Philippines when accessing gaming services, as required by Philippine gaming regulations. Technical performance data such as error logs, crash reports, loading times, and other diagnostic information is collected to maintain and improve Platform functionality.

3.5 Communications and Support Information

When you contact bingo7 customer support or communicate with us through any channel, we collect the content of your communications including support tickets, email correspondence, live chat transcripts, and phone call recordings where permitted by law. We collect information about the nature of your inquiry, support case history, resolution details, and feedback you provide about our services. This information helps us provide effective customer service, resolve issues, and improve our service quality.

3.6 Marketing and Preferences

We collect information about your marketing preferences, communication consents, participation in promotions and bonus offers, responses to surveys or feedback requests, and preferences regarding game types, betting limits, and other account settings. This information allows us to personalize your experience and communicate with you in accordance with your preferences.

4. How We Use Your Information

4.1 Account Management and Service Delivery

We use your personal information to create and maintain your bingo7 account, authenticate your identity when you access the Platform, process your gaming transactions including deposits, withdrawals, bets, and winnings, provide customer support and respond to your inquiries, communicate important account information, security alerts, and service updates, and administer your account preferences, limits, and settings. These processing activities are necessary to deliver the services you have requested and to fulfill our contractual obligations to you as a registered player.

4.2 Legal and Regulatory Compliance

We use your personal information to comply with numerous legal and regulatory obligations. This includes verifying that you meet age and eligibility requirements for online gaming in the Philippines, conducting identity verification and know-your-customer (KYC) procedures as required by PAGCOR regulations, complying with anti-money laundering (AML) and counter-terrorism financing (CTF) laws including monitoring transactions for suspicious activity and filing required reports with the Anti-Money Laundering Council (AMLC), maintaining records as required by gaming regulations and financial laws, responding to lawful requests from law enforcement, regulatory authorities, and courts, and enforcing our Terms and Conditions, preventing fraud and abuse, and protecting the rights, property, and safety of bingo7, our users, and third parties.

4.3 Responsible Gaming and Player Protection

We use your information to support responsible gaming initiatives and player protection measures. This includes implementing and enforcing deposit limits, loss limits, and session time limits you have set on your account, monitoring gaming behavior to identify patterns that may indicate problem gambling and offering assistance, processing self-exclusion requests and maintaining self-exclusion databases, providing access to responsible gaming tools and resources, and complying with PAGCOR responsible gaming requirements and cooperating with problem gambling support organizations.

4.4 Platform Security and Fraud Prevention

We use your information to protect the security and integrity of the bingo7 Platform and to prevent fraudulent activity. This includes detecting and preventing fraud, collusion, money laundering, identity theft, and other illegal activities, monitoring for suspicious betting patterns, account abuse, or violations of our Terms and Conditions, securing our systems against unauthorized access, cyberattacks, and technical vulnerabilities, investigating security incidents and breaches, and cooperating with law enforcement in addressing criminal activity.

4.5 Service Improvement and Analytics

We use aggregated and anonymized data to analyze Platform performance, user behavior, and service usage patterns. This helps us improve our games, features, and user experience, develop new products and services, optimize Platform functionality and technical performance, conduct market research and understand player preferences, and test new features and enhancements. When possible, we use de-identified or anonymized data for these purposes to minimize privacy impact.

4.6 Marketing and Promotional Communications

Subject to your consent and communication preferences, we may use your information to send you promotional offers, bonuses, and special promotions, provide information about new games, features, and services, send newsletters and gaming tips, conduct surveys and request feedback about your experience, and personalize marketing communications based on your gaming preferences and activity. You can opt out of marketing communications at any time through your account settings or by using the unsubscribe mechanism provided in our emails.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, bingo7 must have a lawful basis for processing your personal information. We process your personal data based on one or more of the following legal grounds: Contractual Necessity: Processing is necessary to perform our contract with you (Terms and Conditions) and to provide the gaming services you have requested. Legal Obligation: Processing is required to comply with applicable laws and regulations including PAGCOR licensing requirements, anti-money laundering laws, tax obligations, and court orders or lawful requests from regulatory authorities. Consent: You have provided explicit consent for specific processing activities such as marketing communications, use of cookies, or other optional data processing where consent is the appropriate legal basis. Legitimate Interests: Processing is necessary for legitimate interests pursued by bingo7, such as fraud prevention, Platform security, service improvement, and business operations, provided these interests do not override your fundamental rights and freedoms. Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. Information Sharing and Disclosure

6.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf. These include payment processors who handle deposits and withdrawals, identity verification services that conduct KYC checks, cloud hosting providers who maintain our technical infrastructure, customer support platforms, email service providers who deliver communications, analytics providers who help us understand Platform usage, and marketing service providers who assist with promotional campaigns. All service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

6.3 Regulatory Authorities and Law Enforcement

We may disclose personal information to regulatory authorities and law enforcement agencies when required by law or when we believe disclosure is necessary to comply with legal obligations. This includes the Philippine Amusement and Gaming Corporation (PAGCOR) for licensing and regulatory oversight, the Anti-Money Laundering Council (AMLC) for AML/CTF compliance and suspicious transaction reporting, law enforcement agencies investigating suspected criminal activity, courts in response to subpoenas, court orders, or legal process, and other government authorities as required by applicable Philippine laws and regulations.

6.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or other business transfer involving bingo7, personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and provide information about how your personal information will be protected under the new ownership. Your rights under this Privacy Policy will continue to apply following any business transfer.

6.5 Public Forums and User-Generated Content

If bingo7 offers community features such as chat rooms, forums, or social features where you can interact with other players, please be aware that any information you voluntarily disclose in these public areas may be viewed, collected, and used by other users. We encourage you to exercise caution when sharing personal information in public forums. bingo7 is not responsible for information you choose to disclose publicly through community features.

7. Data Retention

bingo7 retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, and resolve disputes. Account information and transaction records are retained for the duration of your account relationship with bingo7 and for a minimum of five (5) years following account closure as required by PAGCOR regulations and Philippine anti-money laundering laws. Identity verification documents are retained as required by KYC regulations and financial intelligence requirements. Marketing communications and preference data are retained until you withdraw consent or request deletion, subject to legal retention requirements. Technical logs and security information are typically retained for up to two (2) years unless longer retention is required for security investigations or legal compliance.

Following the applicable retention period, personal information is securely deleted or anonymized in accordance with our data retention schedule and Philippine data protection law. However, we may retain certain information in anonymized or aggregated form for analytical purposes without limitation, as such information does not identify individual users and does not constitute personal data.

8. Security Measures

bingo7 implements comprehensive technical, administrative, and physical security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include industry-standard encryption using SSL/TLS protocols for data transmission and encryption of sensitive data at rest, secure authentication mechanisms including password requirements and multi-factor authentication options, regular security assessments, vulnerability testing, and penetration testing conducted by qualified security professionals, access controls limiting employee and contractor access to personal information on a need-to-know basis, security awareness training for personnel who handle personal information, incident response procedures to detect, respond to, and recover from security breaches, and regular backup procedures to ensure data availability and business continuity.

While we employ robust security measures, no system can guarantee absolute security. You also play an important role in protecting your information by maintaining the confidentiality of your account credentials, using strong and unique passwords, enabling available security features such as two-factor authentication, avoiding sharing your account with others, and promptly notifying us of any unauthorized account access or security concerns.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have several rights regarding your personal information. These include the Right to be Informed: You have the right to know how your personal information is collected, used, shared, and protected. This Privacy Policy and supplementary notices fulfill this right. The Right to Access: You have the right to request access to your personal information and obtain copies of the data we hold about you. The Right to Object: You have the right to object to processing of your personal information for direct marketing purposes and, in certain circumstances, to object to processing based on legitimate interests. The Right to Rectification: You have the right to correct inaccurate or incomplete personal information. The Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information, subject to legal retention obligations. The Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format and to transmit that data to another controller. The Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in this Policy. We will respond to your request within the timeframe required by Philippine data protection law, typically within fifteen (15) days of receiving a complete request. In some cases, we may need to verify your identity before processing your request to protect the security of your information.

Please note that certain rights may be limited by legal requirements. For example, we may be unable to delete information that we are legally required to retain for regulatory compliance, or we may be unable to provide information that would disclose trade secrets or violate the privacy rights of other individuals.

10. Cookies and Tracking Technologies

The bingo7 Platform uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize your browser and remember certain information. We use several types of cookies including strictly necessary cookies required for Platform functionality and security, performance cookies that collect information about how you use the Platform to improve its performance, functional cookies that remember your preferences and personalize your experience, and advertising cookies that deliver relevant marketing content and measure advertising effectiveness.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect Platform functionality and your user experience. Please note that strictly necessary cookies cannot be disabled as they are essential to providing services you have requested.

In addition to cookies, we may use web beacons (also called pixel tags) in emails and on the Platform to track whether emails have been opened and how users interact with content. We may also use device fingerprinting techniques to identify devices for security and fraud prevention purposes.

11. Protection of Minors

The bingo7 Platform is not intended for use by individuals under twenty-one (21) years of age. We do not knowingly collect personal information from minors. Account registration requires affirmative declaration that you are at least 21 years old, and we implement age verification procedures to prevent underage access. If we become aware that we have collected personal information from a person under 21, we will take immediate steps to delete that information and close any associated account.

Parents and guardians should monitor their children's internet activities and ensure that minors do not access online gaming platforms. If you believe that a minor has provided personal information to bingo7, please contact us immediately so we can investigate and take appropriate action.

bingo7 is committed to responsible gaming and preventing underage gambling in accordance with PAGCOR regulations and Philippine laws protecting minors from gambling-related harm.

12. International Data Transfers

bingo7 operates primarily within the Philippines and stores data on servers located within Philippine territory or with service providers who maintain data centers in the Philippines. However, some of our service providers, such as cloud hosting providers, payment processors, or technology vendors, may be located outside the Philippines or may process data in multiple jurisdictions to provide their services efficiently.

When personal information is transferred outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with the Data Privacy Act of 2012 and National Privacy Commission guidelines. These safeguards may include contractual data protection clauses requiring foreign processors to maintain equivalent data protection standards, ensuring the receiving country has adequate data protection laws as determined by the National Privacy Commission, or obtaining your explicit consent for specific international transfers.

You have the right to request information about international data transfers and the safeguards applied by contacting our Data Protection Officer.

13. Changes to This Privacy Policy

bingo7 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, business operations, or technological developments. Material changes that significantly affect how we collect, use, or share your personal information will be communicated through prominent notice on the Platform, email notification to registered account holders, or other appropriate means.

The "Last Updated" date at the top of this Policy indicates the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of bingo7 services after changes to this Policy become effective constitutes acceptance of the revised Policy.

If you do not agree with any changes to this Privacy Policy, you should discontinue use of the Platform and may request closure of your account and deletion of your personal information, subject to applicable legal retention requirements.

14. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

• Data Protection Officer
• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the bingo7 Platform
• Subject Line for Privacy Requests: "Privacy Rights Request" or "Data Protection Inquiry"

When contacting us regarding privacy matters, please provide sufficient information to allow us to verify your identity and process your request efficiently. We will respond to your inquiries within the timeframes required by Philippine data protection law.

If you believe your privacy rights have been violated and you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission
• Website: www.privacy.gov.ph
• Email: [email protected]
• Contact Center: Available through NPC website